Job openings for process associate in guwahati

Guwahati

Requires Process Associate / Senior Process Associate for International Voice process - Inbound

Shift Timing : 6:30pm - 4:30am IST (Night Shift) - Monday to Friday

Salary Details: INR 12000 to 25000
Number of Positions: 100 - 150


Build sustainable relationships of trust through open and interactive
communication

Maintain records of customer interactions, customer accounts

Answering or making calls to clients to learn about and address their needs,
complaints, or other issues with products or services

Responding efficiently and accurately to callers, explaining possible
solutions, and ensuring that the customers feel supported and valued

Engaging in active listening with callers, confirming or clarifying
information as needed

Building lasting relationships with clients and other call centre team
members based on trust and reliability

Utilizing software, databases, scripts, and tools appropriately

Understanding and striving to meet or exceed call centre metrics while
providing excellent consistent customer service.

Making sales or recommendations for products or services that may better
suit client needs

Taking part in training and other learning opportunities to expand knowledge
of company and position

Adhering to all company policies and procedures

For more Details Please Visit --
Lakshmi North East Solutions
bhaskar Nagar , Near Aunty Shop

About Company