Guwahati
Making Outbound Calls: Contacting potential or existing customers to inform them about products or services.
Handling Inbound Calls: Answering calls from customers regarding inquiries, complaints, or support.
Customer Engagement: Building rapport with customers, understanding their needs, and providing appropriate solutions.
Sales and Lead Generation: Persuading customers to purchase products or services and generating leads for the sales team.
Maintaining Records: Keeping detailed records of customer interactions, transactions, and feedback in the CRM system.
Follow-Up: Following up with customers to ensure satisfaction and address any further questions or concerns.
Achieving Targets: Meeting daily, weekly, or monthly call and sales targets set by the company.
Providing Feedback: Reporting customer feedback and suggestions to the management for product or service improvement.
Experience | 0 - 3 Years |
Salary | 1 Lac To 1 Lac 50 Thousand P.A. |
Industry | ITES / BPO / KPO / LPO / Customer Service |
Qualification | B.A, B.B.A, B.C.A, B.Com, Higher Secondary, Professional Degree |
Key Skills | Tele Sales BPO Typing Skills Telesales Computer Skills Negotiation Skills Presentation Skills BPO Call Center Voice Support English BPO Sales Convincing Power Outbound Calling Microsoft Excel |
(209)Sales & Marketing / Business D...
(69)Accounting / Auditing / Taxati...
(66)Front Office / Reception / Com...
(55)HR / Recruitment / Administrat...
(50)ITES / BPO / KPO / LPO / Custo...
(27)Manufacturing / Production / Q...
(24)Engineering / Engineering Desi...
(22)Supply Chain / Purchase / Proc...
(17)Financial Services / Banking, ...
(15)IT Software - ERP / CRM / EDP ...
(15)Real Estate / Construction
(13)Education / Teaching / Trainin...
(13)IT Hardware / Technical Suppor...
(10)IT Software - Ecommerce / Inte...
(5)Health Care / Pharmaceuticals ...
(5)IT Software - Application Prog...
(5)Marketing / Advertising / PR /...
(4)Hotel / Restaurants / Travel /...
(4)Cargo / Freight / Transportati...
(3)Corporate Planning & Strategy ...
(2)Analytic and Business Intellig...
(2)IT Software - QA / Testing / D...
(1)IT Software - Client Server
(1)Oil / Gas / Petroleum / Solar ...
(1)IT Software - Network Administ...
(1)Public Relation (PR) / Advert...
(1)Media / Entertainment / TV / ...
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