https://www.lnes.in Vacancy Mon, 20 Apr 2026 06:01:18 +0530 en-us https://www.lnes.in https://www.lnes.in/job-openings-for-collection-executive-guwahati-1317720.htm https://www.lnes.in/job-openings-for-collection-executive-guwahati-1317720.htm Fri, 21 Feb 2025 00:00:00 +0530 - Visit customers' locations to collect overdue payments in person. - Ensure that payments are collected in full and accurately recorded in company systems. - Build and maintain strong customer relationships through face-to-face interactions. - Address customer concerns regarding payments, billing disputes, and offer solutions in person. - Complete and maintain necessary documentation for every field visit, including receipts, payment confirmations, and customer interactions. - Recover overdue payments from customers by visiting them at their residences, offices, or showrooms. - Negotiate payment plans and settlement terms with customers who may have financial difficulties or disputes. - Ensure that all payments collected during field visits are accurately reconciled with the company's financial records. - Keep accurate records of customer interactions, payment status, and follow-up actions taken. - Update customer information in the system, ensuring all details are current for future communications. - Identify accounts that are repeatedly delinquent or have unresolved disputes, and escalate them to the appropriate internal teams (finance/legal). - Plan and organize field visits efficiently, optimizing the route to visit multiple customers within a given area. - Ensure all field collection practices comply with the company€™s policies and relevant legal requirements. - Gather customer feedback during field visits and report it back to management for potential improvements in products or services. - Collect cash payments, issue receipts, and ensure that all cash is securely handled and deposited into the company's account. - Coordinate with the finance and sales teams to verify payment details, resolve disputes, or adjust payment terms for specific customers. - Resolve on-site payment disputes in a professional manner, working with customers to ensure clarity and prompt settlement.