https://www.lnes.in Vacancy Sat, 07 Mar 2026 08:13:46 +0530 en-us https://www.lnes.in https://www.lnes.in/job-openings-for-customer-care-executive-guwahati-1327952.htm https://www.lnes.in/job-openings-for-customer-care-executive-guwahati-1327952.htm Mon, 07 Apr 2025 00:00:00 +0530 - Respond to customer inquiries via phone, email, or live chat, providing information on services such as website development, app development, and cloud solutions. - Assist customers with understanding the scope of services offered by SIQUES EDUAID, including technical details, pricing, and timelines. - Act as the primary point of contact for clients throughout the project lifecycle, from initial inquiry to post-launch. - Provide regular updates on the status of website, app, or cloud development projects, ensuring clients are well-informed of milestones and timelines. - Handle technical issues or challenges clients may encounter during or after the completion of their projects. - Troubleshoot website or app performance issues, escalated customer complaints, or cloud service disruptions, collaborating with the technical team to resolve the issues quickly. - Assist new clients with the onboarding process, providing guidance on setting up and using the developed websites, apps, or cloud platforms. - Collect customer feedback to gauge satisfaction levels with the services provided. - Work with the development and design teams to improve products or services based on customer suggestions or recurring issues. - Maintain accurate and up-to-date records of client interactions, technical issues, and service requests in the CRM system. - Document and escalate recurring issues or suggestions to relevant departments for resolution or future product improvements. - Identify opportunities for upselling additional services, such as ongoing website maintenance, app updates, or advanced cloud features, based on customer needs. - Collaborate closely with web developers, app developers, and cloud engineers to ensure that customer requirements are accurately translated into project deliverables. - Stay up to date with the latest trends and technologies in website development, app development, and cloud solutions to better assist clients with their needs.