https://www.lnes.in Vacancy Fri, 20 Mar 2026 05:11:27 +0530 en-us https://www.lnes.in https://www.lnes.in/job-openings-for-customer-service-executive-guwahati-1335347.htm https://www.lnes.in/job-openings-for-customer-service-executive-guwahati-1335347.htm Wed, 07 May 2025 00:00:00 +0530 - Provide prompt and professional assistance to students and clients via phone, email, and live chat. - Diagnose and resolve technical issues related to online courses, learning platforms, and IT services. - Offer detailed information about available IT courses, certifications, and training programs. - Guide prospective students through the enrollment process, including prerequisites and course selection. - Gather feedback from students regarding course content, delivery, and overall experience. - Maintain accurate records of customer interactions, issues reported, and resolutions provided. - Generate regular reports on support metrics, including response times, resolution rates, and customer satisfaction levels. - Work closely with the technical support team to address and resolve IT-related issues efficiently. - Participate in training sessions to stay updated on new courses, technologies, and support tools.