Job openings for Service Advisor in Guwahati

- Greet customers in a warm, professional manner when they arrive for service
- Listen actively to vehicle issues and document customer concerns accurately for technicians
- Schedule service appointments, coordinate drop��off/pick��up times, and manage the shop��s service bay schedule
- Translate technical findings from technicians into clear, customer-friendly explanations
- Walk the vehicle with customers to visually inspect and discuss issues, enhancing transparency
- Communicate proactively on service progress, timelines, and any unforeseen delays
- Prepare and present accurate estimates for labor, parts, and recommended services; obtain customer approval before proceeding
- Recommend preventive maintenance and parts upgrades, leveraging technical understanding and sales skills
- Maximize service revenue by effectively cross��selling warranty coverage, scheduled maintenance, and seasonal service packages .
- Generate and maintain work orders, invoices, payment documentation, and service history records .
- Process payments, verify warranties or insurance, and explain billing details clearly to customers .
- Ensure compliance with manufacturer standards (Honda), workshop protocols, and safety regulations
- Address and resolve customer complaints promptly, maintaining high satisfaction levels
- Conduct follow��up calls or emails post��service to ensure continued satisfaction and encourage repeat visits
- Cultivate long��term customer relationships, becoming their trusted advisor��not just a service provider
- Collaborate with technicians, parts, and job controllers to ensure timely parts procurement and repair progression
- Monitor workflow, remaining aware of daily job queue and bay availability
- Maintain reception and work areas��clean, organized, and reflective of Royal Riders Honda��s brand image
- Meet KPIs such as customer satisfaction index (CSI), service revenue, upsell ratio, and repair turnaround time .
- Contribute to process enhancement, identifying workflow bottlenecks and proposing solutions
- Stay updated with Honda service protocols, auto technologies, warranty policies, and competitor trends