Job openings for Service Engineer in Guwahati

- Install, configure, and test computer systems, servers, and communication devices at client sites.
- Set up network infrastructure, including routers, switches, and firewalls.
- Diagnose hardware, software, and network issues and resolve them efficiently.
- Provide remote and on-site technical support to clients.
- Conduct periodic preventive maintenance for IT hardware and communication systems.
- Ensure timely upgrades of software, firmware, and security patches.
- Communicate effectively with clients to understand their technical needs and concerns.
- Ensure high levels of customer satisfaction through prompt and professional service.
- Maintain detailed service reports, installation logs, and maintenance records.
- Report recurring issues to the development or product teams for long-term resolution.
- Manage spare parts, tools, and equipment inventory for on-site services.
- Coordinate with procurement for timely replenishment.
- Adhere to company and industry safety standards during all service operations.
- Ensure data protection and cybersecurity compliance while handling client systems.
- Provide technical guidance and training to end-users when required.
- Stay updated on the latest technologies in computer hardware, software, and communication systems.
- Collaborate with sales, support, and product teams to ensure seamless service delivery.
- Participate in internal meetings to improve service processes and quality.
- Be available for urgent support calls and on-call service rotations as needed.
- Handle critical system downtimes and escalate issues appropriately.