Job openings for Collection Executive in Guwahati

- Visit customers at their residence or workplace to collect outstanding EMIs or loan payments.
- Ensure timely recovery of dues as per assigned targets and timelines.
- Educate customers about pending payments and applicable penalties or consequences of default.
- Maintain a courteous and professional attitude while handling payment-related queries and objections.
- Maintain proper documentation of payments received, receipts issued, and daily collection summaries.
- Submit regular reports to the collection manager and update records in the system.
- Plan and execute daily field visits as per assigned routes or areas.
- Locate and verify addresses of defaulters or difficult-to-contact customers.
- Coordinate with back-office staff and the credit/collections department for payment updates and escalations.
- Follow escalation matrix for high-risk or non-cooperative customers.
- Adhere to company policies, RBI guidelines, and fair collection practices.
- Maintain confidentiality of customer information and uphold the company's reputation.
- Meet daily/weekly/monthly collection targets.
- Identify and suggest strategies for improving collection efficiency.
- Handle payment disputes or misunderstandings tactfully and ensure resolution in coordination with internal departments.
- Identify potentially risky accounts and inform the credit control or legal team for further action.
- Handle cash or digital transactions responsibly, ensuring all payments are recorded and deposited properly.