Job openings for Customer Relationship Manager in Guwahati

- Build and maintain strong, long-term relationships with key distributors, contractors, and industrial clients in the construction sector.
- Serve as the primary point of contact, addressing inquiries, concerns, and service issues promptly and professionally
- Identify and act on up-sell and cross-sell opportunities for product lines like bitumen, sealants, and waterproofing solutions .
- Collaborate with sales and technical teams to prepare tailored proposals and quotations aligned with client needs .
- Undertake field visits to construction sites and client offices to understand usage patterns, gather feedback, and identify service improvement areas
- Monitor competitor offerings and market trends to inform strategy and customer engagement
- Promptly manage complaints and product issues, facilitating coordination between clients and technical support teams
- Conduct periodic satisfaction reviews and surveys, using insights to drive continuous improvement
- Maintain accurate client information, interactions, and transaction records in the CRM system
- Prepare and present regular reports on account status, revenue growth, support issues, and satisfaction metrics to management
- Collaborate closely with sales, logistics, technical service, and production teams to ensure timely delivery and effective product implementation .
- Align internal resources to meet client project schedules and technical requirements.
- Develop account-specific engagement plans to strengthen relationships and secure long-term client loyalty .
- Assist in formulating strategies to reduce churn and enhance customer retention through product innovation and service excellence .