Job openings for Customer Service Executive in Guwahati

- Provide prompt and professional assistance to students and clients via phone, email, and live chat.
- Diagnose and resolve technical issues related to online courses, learning platforms, and IT services.
- Offer detailed information about available IT courses, certifications, and training programs.
- Guide prospective students through the enrollment process, including prerequisites and course selection.
- Gather feedback from students regarding course content, delivery, and overall experience.
- Maintain accurate records of customer interactions, issues reported, and resolutions provided.
- Generate regular reports on support metrics, including response times, resolution rates, and customer satisfaction levels.
- Work closely with the technical support team to address and resolve IT-related issues efficiently.
- Participate in training sessions to stay updated on new courses, technologies, and support tools.