Job openings for Customer Support Officer in Guwahati

- Respond promptly to queries via phone, email, and chat regarding job openings, application procedures, and recruitment services.
- Assist candidates with registration, profile creation, document submission, interview scheduling, and follow-up updates.
- Address and resolve issues related to job placements, onboarding delays, or service expectations in a professional and timely manner.
- Use CRM and internal databases to update customer interactions, feedback, and case progress.
- Liaise with the recruitment, HR, and operations teams to ensure seamless communication and service delivery.
- Deliver excellent service to build trust and ensure a positive experience for job seekers and employer clients alike.
- Support the matchmaking process by identifying suitable opportunities for candidates based on their profiles and preferences.
- Gather feedback to improve service quality and escalate recurring issues to the relevant departments.
- Maintain proactive communication to provide updates, confirm attendance, and offer post-placement support.
- Guide users through the company’s job portal, mobile apps, and other digital tools.