Job openings for Front Office Executive in Guwahati

- Greet patients and visitors warmly, ensuring a pleasant and professional first impression.
- Register patients for diagnostic tests and consultations, verifying and updating personal and medical information accurately.
- Manage appointments for diagnostic tests, sample collections, and consultations through phone, walk-ins, and online bookings.
- Ensure proper documentation and issuance of receipts while maintaining confidentiality of patient records.
- Answer incoming calls and respond to queries related to services, test availability, pricing, reports, and timings.
- Redirect calls to relevant departments when needed and ensure timely follow-up.
- Coordinate with lab staff for timely delivery and dispatch of diagnostic reports.
- Maintain a clean, organized, and professional front office environment.
- Monitor patient flow and waiting area efficiency, reducing wait times and enhancing service experience.
- Provide exceptional service and resolve patient concerns or complaints politely and effectively.
- Maintain accurate logs of daily registrations, appointments, cancellations, and follow-ups.