Job openings for Front Office Executive in Guwahati

- Welcome guests with warmth and professionalism upon arrival.
- Manage check-in and check-out processes efficiently using the hotel management system.
- Process and manage room reservations, cancellations, and modifications via phone, email, or online booking platforms.
- Coordinate with other departments to ensure room availability and special guest requests are fulfilled.
- Address guest inquiries, complaints, and requests promptly and courteously.
- Provide information about hotel facilities, services, and local attractions.
- Maintain records of transactions and ensure proper billing practices are followed.
- Communicate guest preferences and requirements to housekeeping, room service, and other relevant departments.
- Ensure smooth interdepartmental coordination for optimal guest satisfaction.
- Handle incoming calls, route calls to appropriate departments, and take messages when needed.
- Ensure prompt and polite communication both over the phone and in person.
- Maintain accurate logs of daily activities, bookings, guest feedback, and incidents.
- Prepare shift reports and update guest records in the system.
- Ensure guest safety procedures are followed, including identity verification during check-in.
- Report any suspicious activity or security issues to the concerned authority.
- Promote hotel services, packages, and amenities to enhance guest experience and maximize revenue.
- Ensure the front desk area and lobby are clean, organized, and welcoming at all times.