Job openings for Front Office Executive in Guwahati

- Greet and welcome patients, visitors, and staff with a warm and professional demeanor.
- Assist patients with the check-in process, ensuring all necessary personal and insurance information is collected accurately.
- Schedule and confirm patient appointments with doctors and specialists, optimizing the use of available resources.
- Coordinate with medical and administrative staff to ensure timely and accurate communication of patient information.
- Handle incoming and outgoing calls, directing them to the appropriate departments or personnel.
- Respond to patient inquiries via phone, email, or in person, providing accurate information about hospital services and policies.
- Maintain and update patient records, ensuring confidentiality and compliance with hospital policies.
- Assist in the preparation of patient documentation, including consent forms and medical history records.
- Assist patients with billing inquiries, providing information on charges and payment options.
- Process payments for services rendered, ensuring accuracy and timeliness.
- Ensure adherence to hospital policies and procedures, including those related to patient privacy and data security.
- Maintain knowledge of healthcare regulations, ensuring compliance with relevant laws and standards.
- Address patient concerns and complaints with professionalism and empathy, escalating issues as necessary.
- Provide support to patients and families, ensuring a positive experience during their visit.