Job openings for International Reservation Executive in Ulubari Guwahati

o Process international flight bookings via Global Distribution Systems (GDS)
o Assist clients in selecting the best flights based on their preferences, budget, and schedules.
o Respond to customer inquiries related to international flight options, ticketing, pricing, and availability via phone, email, or chat.
o Offer professional advice on flight schedules, layovers, baggage policies, visa requirements, and other travel-related queries.
o Handle customer requests for changes, cancellations, or rebooking due to unforeseen circumstances, ensuring adherence to company policies.
o Ensure accuracy in all bookings, including correct passenger details, payment information, and special requests.
o Generate and send flight itineraries, invoices, and e-tickets to customers.
o Confirm reservations with airlines and follow up on any outstanding issues.
o Build and maintain relationships with airline representatives and other travel industry partners to secure competitive fares and availability.
o Stay informed about the latest promotions, fare discounts, and airline policies to provide clients with the best possible options.
o Handle and resolve booking discrepancies, issues, or customer complaints effectively and professionally.
o Track and resolve any issues related to over bookings, flight cancellations, or schedule changes.