Job openings for Receptionist in Bokakhat Dibrugarh

- Warmly welcome and assist guests on arrival—handle the check-in process, verify guest details, allocate rooms and issue keys in accordance with hotel procedures.
- Manage departure procedures—process guest check-out, settle bills, collect payments, issue receipts and ensure room keys are returned
- Handle room reservations and enquiries via phone, email and walk-ins: record bookings, cancellations, special requests and update the hotel’s system accordingly.
- Provide accurate information about the hotel’s services, facilities, room types, pricing, promotional offers and local area attractions to guests and visitors.
- Maintain the front desk and lobby area: ensure it remains clean, professional, well-stocked with guest information/brochures and reflects the desired image of IRROI HOTEL
- Operate telephone switchboard, receive incoming-outgoing calls, direct messages and handle guest mails/packages in line with hotel standards
- Monitor guest access and security in the lobby/front desk area—observe for any irregularities or unauthorized activities and follow hotel security protocols
- Ensure correct posting of guest charges, maintain guest folios/accounts, reconcile cash or payment transactions at end of shift and handover smoothly to next duty
- Work flexible shifts including mornings/evenings/weekends/holidays to ensure front-desk coverage; ensure proper shift handover and maintain logbooks or shift reports.
- Stay updated with hotel policies, room inventory status, tariff changes, promotions, and use the property management system (PMS) and other software efficiently.