Job openings for Technical Support Executive in Bhangagarh Guwahati

- Provide timely and effective support to clients via phone, email, or chat, addressing software and hardware issues.
- Guide users through troubleshooting steps and solutions in a clear and patient manner.
- Identify, diagnose, and resolve technical problems related to software applications, operating systems, and network configurations.
- Assess the severity and complexity of issues, escalating unresolved problems to higher-level technical teams or developers.
- Maintain detailed records of customer interactions, technical issues, and resolutions in the ticketing system.
- Monitor and maintain the health of client systems, ensuring optimal performance and minimal downtime.
- Conduct training sessions for clients on software functionalities, best practices, and new features.
- Work closely with development, QA, and product teams to relay customer feedback and suggest product improvements.
- Identify recurring issues and collaborate with relevant teams to develop long-term solutions.
- Build and maintain strong relationships with clients, ensuring a high level of satisfaction and trust.
- Ensure that all support activities comply with company policies, industry standards, and data protection regulations.