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Job openings for Tele Counselor in Jorhat

Tele Counselor (Female Candidates Preferred)

Jorhat

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- Conduct Telephonic Consultations: Engage with potential and existing clients over the phone to understand their needs and provide information about our FMCG products.
- Provide Product Guidance: Offer detailed explanations about product features, benefits, and usage to assist clients in making informed decisions.
- Assess Client Requirements: Listen actively to client concerns and preferences to tailor product recommendations that best fit their needs.
- Suggest Suitable Products: Based on the assessment, recommend appropriate FMCG products that align with the client's requirements.
- Maintain Client Records: Accurately document client interactions, preferences, and feedback in the CRM system for future reference.
- Follow-Up Documentation: Ensure timely follow-up calls are scheduled and documented to track client progress and satisfaction.
- Identify Sales Opportunities: Recognize potential sales opportunities during client interactions and communicate them to the sales team.
- Assist in Lead Conversion: Support the sales team by providing necessary information and facilitating the conversion of leads into sales.
- Collaborate with Sales Team: Work closely with the sales team to ensure seamless client experience and address any concerns.
- Participate in Training: Engage in regular training sessions to stay updated on product knowledge and improve counseling skills.

Experience 1 - 4 Years
Salary 1 Lac 50 Thousand To 2 Lac P.A.
Industry ITES / BPO / KPO / LPO / Customer Service
Qualification B.A, B.C.A, B.B.A, B.Com, M.A, M.Com
Key Skills Tele Counselor Customer Support Customer Satisfaction Telephonic Support Client Engagement Active Listening Effective Communication Time Management Customer Relationship Managment Lead Generation Sales Target


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