Job openings for Tele Counselor in Jorhat

- Conduct Telephonic Consultations: Engage with potential and existing clients over the phone to understand their needs and provide information about our FMCG products.
- Provide Product Guidance: Offer detailed explanations about product features, benefits, and usage to assist clients in making informed decisions.
- Assess Client Requirements: Listen actively to client concerns and preferences to tailor product recommendations that best fit their needs.
- Suggest Suitable Products: Based on the assessment, recommend appropriate FMCG products that align with the client's requirements.
- Maintain Client Records: Accurately document client interactions, preferences, and feedback in the CRM system for future reference.
- Follow-Up Documentation: Ensure timely follow-up calls are scheduled and documented to track client progress and satisfaction.
- Identify Sales Opportunities: Recognize potential sales opportunities during client interactions and communicate them to the sales team.
- Assist in Lead Conversion: Support the sales team by providing necessary information and facilitating the conversion of leads into sales.
- Collaborate with Sales Team: Work closely with the sales team to ensure seamless client experience and address any concerns.
- Participate in Training: Engage in regular training sessions to stay updated on product knowledge and improve counseling skills.