Job openings for Back Office Executive in Guwahati

- Provide general administrative and clerical support to the hotel management and departments.
- Assist in preparing and organizing reports, presentations, and documents for meetings and other purposes.
- Ensure the integrity and confidentiality of the hotels operational data and records.
- Update and maintain guest databases, ensuring records are current and accurate.
- Ensure that all documents are accessible and properly archived for future reference.
- Assist in the preparation of internal and external reports, including financial reports, inventory, and customer feedback.
- Track and manage office supplies and inventories, ensuring timely restocking of materials such as stationery, office equipment, and other essentials.
- Coordinate with the purchasing department for the ordering and delivery of office supplies.
- Assist in managing reservations and bookings by coordinating with the front office and reservation teams.
- Handle room booking requests and ensure that guest information is accurately entered into the reservation system.
- Assist in generating invoices for hotel services and ensuring that all charges are accurately reflected in the system.
- Update guest profiles and preferences, ensuring personalized service for returning customers.
- Assist with the coordination of departmental activities, ensuring all necessary information is shared and understood by relevant staff.
- Provide support in the management of day-to-day hotel operations, ensuring tasks such as scheduling, tracking inventory, and staff coordination are carried out effectively.
- Ensure that the hotels back office follows compliance with regulatory requirements and internal policies.
- Assist in generating reports related to hotel occupancy, guest satisfaction, financial performance, and inventory management.
- Provide excellent customer service by handling guest inquiries and special requests through email, phone, or in-person interactions.