Job openings for Customer Care Executive in Adabari Guwahati

- Provide prompt, friendly, and effective support to customers via phone, email, or in-person.
- Address customer queries related to vehicle sales, services, warranties, and spare parts.
- Educate customers on the different vehicle models, features, and specifications.
- Guide customers through the process of selecting the right vehicle or service based on their needs and preferences.
- Build and maintain positive relationships with customers to ensure long-term satisfaction and loyalty.
- Follow up with customers post-purchase or service to ensure their satisfaction and address any issues or concerns.
- Assist customers in scheduling test drives, vehicle servicing, and maintenance appointments.
- Coordinate with the sales and service departments to ensure seamless customer experience from inquiry to after-sales support.
- Address customer complaints in a professional and empathetic manner, aiming for quick and effective resolution.
- Investigate and resolve any service or product-related issues, ensuring customer concerns are dealt with promptly and to their satisfaction.
- Maintain accurate records of customer interactions, transactions, complaints, and feedback using the companys CRM system.
- Inform customers about ongoing promotions, new launches, or seasonal offers related to vehicles, services, or accessories.
- Assist customers with understanding their billing statements for vehicle purchases, servicing, or repairs.
- Follow up with customers regarding their purchase or service experience to ensure complete satisfaction.
- Actively collect customer feedback through surveys, phone calls, or direct conversations to gauge satisfaction levels and areas for improvement.
- Maintain customer accounts, ensuring accurate records of services, warranties, and purchase history.
- Schedule vehicle servicing, repairs, and appointments efficiently while minimizing customer wait times.