Job openings for Customer Care Executive in Guwahati

- Respond promptly and professionally to customer inquiries via phone, email, chat, or in-person, providing detailed information about pesticide products and their applications.
- Assist customers with placing orders for pesticide products, ensuring the correct quantities and specifications are selected.
- Provide clear and accurate information about the company's product offerings, including different pesticide types, their usage, and potential environmental impact.
- Investigate customer complaints related to product quality, effectiveness, or safety, and provide timely solutions.
- Maintain accurate and up-to-date customer records, including purchase history, communication logs, and complaint resolutions.
- Guide customers in understanding the proper safety precautions for handling pesticide chemicals, including personal protective equipment (PPE) and emergency procedures.
- Collect and analyze customer feedback regarding product satisfaction and service quality to identify areas for improvement.
- Work closely with the sales, logistics, and technical teams to ensure a smooth customer experience from order placement to delivery.
- Participate in regular training sessions to stay current on product updates, industry standards, and customer service best practices.
- Identify opportunities to upsell or cross-sell related products to customers, such as complementary pesticides or safety equipment.
- Process product returns or exchanges in accordance with company policies, ensuring customer satisfaction while adhering to safety and regulatory guidelines.
- Build strong relationships with customers by providing personalized and proactive support.
- Prepare daily, weekly, or monthly reports on customer inquiries, complaints, and resolutions, tracking performance metrics.
- Handle urgent customer situations such as product misuse, chemical spills, or safety violations with urgency and professionalism.