Guwahati
• Excellent command over the English language with no MTI.
• Actively listen to customer concerns and provide appropriate solutions or escalate issues as necessary.
• Respond to customer inquiries via telephone in a professional and friendly manner.
• Diagnose and resolve customer issues effectively, aiming for first-call resolution whenever possible.
• Maintain detailed records of customer interactions, transactions, comments, and complaints in the CRM system.
• Follow up with customers to ensure their issues have been resolved and to gather feedback on their experience.
• Gather and document customer feedback to identify trends and areas for improvement in services.
• Communicate customer insights and suggestions to the relevant departments to enhance service quality.
• Participate in team meetings to share experiences, challenges, and best practices.
• Participate in training sessions and workshops to improve personal skills and knowledge.
• Ensure all customer data is accurately entered and maintained in the customer support database.
Experience | 1 - 6 Years |
Salary | 2 Lac 50 Thousand To 3 Lac 75 Thousand P.A. |
Industry | ITES / BPO / KPO / LPO / Customer Service |
Qualification | Higher Secondary, Diploma, B.A, B.C.A, B.B.A, B.Com, B.E, B.Tech, Other Bachelor Degree |
Key Skills | International Process Customer Support Customer Service Customer Relationship English Language Good Communication Inbound Voice Process Inbound Process |
(119)Sales & Marketing / Business D...
(31)Accounting / Auditing / Taxati...
(25)ITES / BPO / KPO / LPO / Custo...
(22)Front Office / Reception / Com...
(19)Education / Teaching / Trainin...
(19)IT Software - ERP / CRM / EDP ...
(16)HR / Recruitment / Administrat...
(10)Engineering / Engineering Desi...
(9)Manufacturing / Production / Q...
(7)IT Software - Ecommerce / Inte...
(7)Financial Services / Banking, ...
(5)Supply Chain / Purchase / Proc...
(5)IT Software - Application Prog...
(3)Cargo / Freight / Transportati...
(2)Health Care / Pharmaceuticals ...
(2)IT Software - QA / Testing / D...
(2)IT Software - System Programmi...
(2)IT Hardware / Technical Suppor...
(2)IT Software - Client Server
(2)Marketing / Advertising / PR /...
(2)Public Relation (PR) / Advert...
(1)Hotel / Restaurants / Travel /...
(1)Corporate Planning & Strategy ...
(1)Analytic and Business Intellig...
(1)IT Software - Network Administ...
(1)Legal / Law Services / Judicia...
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