Job openings for Customer Service Representative in Guwahati

We are looking for a Customer Service Representative to join our team in Guwahati. This is a full-time position for male candidates with 1 to 3 years of relevant experience. The successful candidate will help create a positive experience for our customers through effective communication and problem-solving skills.
Key Responsibilities:
- Respond to Customer Inquiries: Handle phone calls, emails, and messages from customers, providing clear and accurate information to address their concerns.
- Resolve Issues: Quickly identify customer problems and offer solutions, ensuring customer satisfaction and retention.
- Maintain Records: Keep detailed records of customer interactions, complaints, and resolutions in our database for future reference.
- Collaborate with Team: Work closely with other team members to improve service quality and share feedback on customer insights.
- Follow-Up: Reach out to customers to ensure that their issues were resolved and gather feedback on their experience.
Required Skills and Expectations:
The ideal candidate should have excellent communication skills, both verbal and written, to interact effectively with customers. A strong understanding of customer service principles is essential. Problem-solving skills are also vital to diagnose issues quickly and provide appropriate solutions. You should be detail-oriented, with the ability to manage multiple tasks efficiently. Proficiency in computer applications, including MS Office, is needed to handle records and documentation. A friendly and professional demeanor is expected when dealing with customers.