Job openings for Front Desk Executive in Guwahati

- Greet and welcome patients, visitors and accompanying guests with professional, courteous and empathetic manner as soon as they arrive at the clinic.
- Manage check-in and check-out processes: register new patients, verify and update patient demographics, ensure correct documentation (ID, consent forms, health history) are collected.
- Maintain a neat, clean and presentable front-desk/reception area, ensuring brochures, displays (for hair transplant, aesthetic procedures) are stocked, and waiting area is comfortable.
- Handle appointment booking, rescheduling, cancellations for consultations, pre-operative assessments, surgical procedures, and follow-up visits (hair transplant, cosmetic surgery).
- Communicate with clinicians, technicians, support staff (surgery coordinator, nursing, after-care) to confirm schedules, prepare rooms; ensure patient arrival times and room allocation are optimised.
- Send appointment reminders (via phone, SMS, email) to minimise no-shows; document and follow-up as needed.
- Answer incoming telephone calls, respond to email and online enquiries about hair-transplant and cosmetic surgery services, pricing, packages, procedure information, financing/EMIs if offered; redirect to appropriate staff as needed.
- Assist patients with paperwork: consent forms, pre-surgery instructions, post-surgery care instructions, as directed by clinical coordinator.
- Update and maintain electronic/digital patient records, ensure correct filing of physical and digital documents in compliance with privacy and confidentiality norms.
- Collect payments/co-payments at reception (consultation fees, pre-procedure deposits), issue receipts, and coordinate with accounts/finance team for billing of surgical packages, follow-ups, and after-care services.
- Maintain cash/transaction records, cash-drawer reconciliation at end of shift if applicable, and ensure all receipts are properly logged.
- Manage patient flow in the clinic so that patients are seen timely, waiting times are minimised, and the reception liaises with nursing/clinical teams to alert when patients are late, preparation is needed, or rooms are ready.
- Be the first face/voice of the clinic: ensure patients feel welcomed, comfortable and informed. Address queries patiently; escalate complaints or concerns appropriately.
- After procedures, assist in follow-up scheduling, patient feedback calls or messages to check on patient satisfaction, essentials of after-care, and encourage retention/follow-ups.
- Ensure all patient interactions, records and communications are handled with strict confidentiality and in compliance with legal/medical privacy regulations.