Job openings for front desk officer in guwahati

- Greet and assist customers with a friendly and professional approach, answering inquiries, providing information, and directing them to the appropriate department or personnel.
- Assist passengers with check-in procedures, issue boarding passes, and ensure all required travel documents are verified for accuracy.
- Handle incoming calls, emails, and messages, providing prompt and accurate responses to customer queries or redirecting them to the appropriate team.
- Coordinate and schedule appointments, meetings, or calls for management or other departments, ensuring efficient time management.
- Perform general office duties, such as filing, data entry, maintaining office supplies, and handling correspondence.
- Address customer complaints or concerns professionally and promptly, escalating more complex issues to the relevant department when necessary.
- Assist customers with booking flights, making reservations, and managing changes to bookings as per company guidelines.
- Ensure the front office area is clean, organized, and welcoming, creating a positive first impression for all visitors.
- Provide accurate and up-to-date information regarding flight schedules, check-in times, gate numbers, and any service-related queries.
- Coordinate with other departments such as sales, customer service, and operations to ensure seamless service delivery and smooth airport operations.
- Handle cash, credit card transactions, or other payment methods for ticket sales and other services, ensuring all financial transactions are accurate and documented.
- Maintain accurate records of passenger information, appointments, and communications, and generate reports as required by management.
- Provide personalized and high-level service to VIP passengers or special request travelers, ensuring an exceptional experience.
- Ensure compliance with all airline policies, airport security regulations, and customer service standards set by the aviation company.