Job openings for Front Office Executive in Bokakhat Dibrugarh

- Greet and welcome arriving guests in a warm, efficient and professional manner; manage check-in and check-out processes accurately.
- Handle guest enquiries, requests, complaints and feedback at the front desk, ensuring prompt resolution and escalating where needed.
- Maintain up-to-date knowledge of room categories, rates, packages, promotions, and hotel facilities in order to assist guests effectively.
- Monitor room status, coordinate with housekeeping and maintenance so that guest rooms are ready for arrival, and update the system accordingly.
- Manage billing, cashiering, credit and cash handling at the front desk following hotel policy and financial controls.
- Maintain the reception area: ensure it is clean, presentable, and that all guest amenities (brochures, signage, information rack) are current.
- Work shifts (including weekends/holidays) as required and ensure smooth hand‐over between shifts; keep logbooks and shift reports.
- Liaise with other hotel departments (housekeeping, F&B, maintenance, security) to ensure seamless guest experience and to communicate guest requirements or VIP arrivals.
- Adhere to the hotel’s grooming, behavioural, health & safety, and emergency procedures standards.
- Collect guest feedback, maintain guest profiles, and assist in building guest loyalty through personalised service.
- Actively promote the hotel’s rooms, services and facilities (banquets, meeting rooms, F&B outlets, packages) to guests, walk-ins and through phone/online enquiries, to drive incremental revenue.
- Assist in identifying leads and potential clients (corporate accounts, travel agents, event planners), make outbound contacts and follow up on enquiries/proposals.
- Prepare and present sales proposals to prospective clients (group bookings, events, conferences) highlighting the hotel’s value proposition and customised offerings.
- Negotiate terms (rates, inclusions, payment) in coordination with sales/management to close bookings and ensure profitability and hotel standards are upheld.
- Maintain records of sales activity, track bookings, follow up on leads, update the CRM or hotel management system and generate sales reports.
- Stay informed about market trends, competitor hotel product offers, and opportunities in the local market; suggest and implement promotional ideas or packages.