Job openings for Front Office Executive in Guwahati

- Greet guests warmly upon arrival and assist with the check-in and check-out process.
- Verify guest identification, reservation details, and assign appropriate rooms.
- Manage room bookings via phone, email, and walk-ins using hotel reservation software.
- Update booking systems with accurate guest information, availability, and special requests.
- Address guest queries, requests, and complaints promptly and professionally.
- Provide information about local attractions, transportation, and hotel services.
- Answer and direct incoming calls to the appropriate departments.
- Handle wake-up call requests, messages, and internal communications.
- Prepare and present bills during check-out, including room charges and additional services.
- Process payments via cash, credit/debit cards, and digital methods.
- Communicate guest requests for room service, housekeeping, or maintenance promptly.
- Update room status and availability based on housekeeping reports.
- Maintain guest logs, arrival/departure registers, and complaint records.
- Follow safety protocols for guest identification, luggage checks, and emergency procedures.
- Maintain high standards of personal appearance and hospitality etiquette.