Job openings for front office officer in guwahati

- Greeting Patients and Visitors: Provide a welcoming and professional greeting to patients, visitors, and guests upon their arrival at the hospital.
- Appointment Scheduling: Handle patient appointment bookings, cancellations, and rescheduling, ensuring that the hospital's schedule is well-maintained.
- Managing Patient Inquiries: Answer phone calls, emails, and in-person inquiries, providing accurate information regarding hospital services, doctor availability, and medical procedures.
- Patient Registration: Collect and verify patient information, including personal details, medical history, and insurance information, and ensure the proper documentation is completed.
- Handling Administrative Tasks: Perform general administrative duties such as filing, data entry, managing patient records, and ensuring confidentiality in handling sensitive patient information.
- Coordinating with Medical and Support Staff: Communicate effectively with doctors, nurses, and other hospital staff to relay patient information, schedule appointments, and address any patient needs.
- Managing the Hospital's Reception Area: Maintain a clean, organized, and professional reception area, ensuring that the environment is comfortable for patients and visitors.
- Insurance Verification: Assist in verifying insurance details and benefits for patients, and guide them on necessary paperwork or procedures related to insurance claims.
- Billing and Payment Processing: Provide assistance with billing queries, payment processing, and issuing receipts for services rendered, ensuring accuracy in billing records.
- Emergency Handling: Direct patients or visitors to the appropriate area in case of medical emergencies, and coordinate with medical staff for timely intervention.
- Managing Hospital Records: Ensure proper documentation and filing of patient medical records, test results, and other important information according to hospital protocols.