Guwahati
- Develop and implement HR strategies and initiatives that align with the hotels business goals, service standards and seasonal demands.
- Collaborate with the General Manager and departmental heads to forecast staffing requirements across front-office, housekeeping, F&B, maintenance, etc.
- Monitor labour cost, turnover, and productivity, and make recommendations for optimisation.
- Lead full-cycle recruitment: write job descriptions, post vacancies (both internal & external), screen and interview candidates, ensure background checks/authorisations.
- Oversee onboarding for new hires: ensure orientation, introduction to hotel culture, policies, standards of service and grooming.
- Design and deliver training programs (customer-service skills, safety & hygiene, departmental cross-training) and ensure staff development pathways.
- Establish and maintain a performance appraisal system that drives high performance and links to incentives, rewards and career growth.
- Serve as the point of contact for employee queries, grievances or disputes; promote a positive working environment and act as a mediator when needed.
- Manage and review compensation & benefits programs to ensure competitiveness within the hospitality market.
- Oversee payroll, timekeeping, absenteeism, overtime monitoring, staff scheduling in collaboration with department heads.
- Maintain employee records (contracts, attendance, performance, training), ensure data accuracy and compliance with relevant labour laws.
- Ensure the hotels HR policies (dress & grooming standards, hygiene, labour practices) are current, clearly communicated and adhered to
- Ensure full compliance with local labour legislation, health & safety regulations, immigration/work authorization if hires from outside region.
- Prepare the HR departments annual budget and forecasts; monitor cost centres such as recruitment, training, benefits and monitor adherence.
| Experience | 2 - 4 Years |
| Salary | 2 Lac 50 Thousand To 3 Lac P.A. |
| Industry | HR / Recruitment / Administration / IR / Training & Development / Operations |
| Qualification | B.A, B.C.A, B.B.A, B.Com, M.B.A/PGDM, M.Com |
| Key Skills | Human Resource Management Recruitment Development Problem Solving Appraisal Management HR Strategy Employee Relations Payroll Coordination Skills Employee Engagement |
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