Job openings for It Support Executive in Guwahati

As an IT Support Executive, you will play a key role in assisting users with their technology needs and resolving various IT issues.
**Key Responsibilities:**
- **User Support:** Provide direct technical support to staff, helping them with issues related to hardware, software, and network connectivity.
- **Troubleshooting:** Diagnose and resolve problems efficiently, ensuring minimal disruption to daily operations. This includes both onsite and remote support.
- **System Maintenance:** Perform regular checks and maintenance on IT equipment and infrastructure to ensure optimal performance.
- **Documentation:** Maintain accurate records of support requests and resolutions in the ticketing system to track issues and improve future responses.
- **Equipment Setup:** Assist in setting up new computers and peripherals, ensuring all systems are configured appropriately for user needs.
- **Training:** Educate users on IT policies and best practices to enhance their knowledge and improve security protocols.
**Required Skills and Expectations:**
- **Technical Knowledge:** A basic understanding of computer systems, networks, and troubleshooting methodologies is essential. Familiarity with various operating systems and software applications is a plus.
- **Communication Skills:** Strong verbal and written communication abilities to effectively explain technical information to non-technical users.
- **Problem-Solving Skills:** Ability to think critically and analyze issues to find practical solutions quickly.
- **Team Player:** Willingness to collaborate with colleagues and contribute to a positive work environment.
- **Adaptability:** Must be open to learning new technologies and processes in a fast-paced work setting.