Job openings for Receptionist in Guwahati

- Greet all members, visitors, and guests warmly and professionally as they arrive.
- Answer phone calls and emails, providing detailed information about membership plans, classes, gym facilities, and promotions.
- Assist new and existing members with registration, renewals, and cancellations of memberships.
- Ensure all member records are accurately entered into the gyms system (personal details, membership plans, payments, etc.).
- Manage and coordinate appointment schedules for personal trainers, group classes, and other services offered by the gym.
- Perform daily administrative tasks such as filing, organizing, and maintaining accurate records of all members.
- Keep the reception area neat, clean, and welcoming at all times.
- Ensure all printed materials, such as brochures or flyers, are neatly displayed and stocked.
- Address member queries, complaints, or requests promptly and professionally.
- Provide excellent customer service to enhance member satisfaction and retention.
- Communicate effectively with gym management and staff about any member feedback, issues, or operational concerns.
- Assist in promoting gym membership offers, discounts, and special programs to walk-in clients and phone inquiries.
- Ensure that members and guests follow the gyms safety protocols, especially in relation to equipment use and hygiene practices.
- Use the gyms membership management system, scheduling tools, and point-of-sale (POS) systems to manage daily operations efficiently.
- Assist in organizing and promoting gym events, workshops, or challenges.