Job openings for Receptionist in Kamakhya Guwahati

- Greet and welcome guests in a professional and friendly manner upon their arrival.
- Check guests in and out efficiently, ensuring all necessary paperwork is completed accurately.
- Provide excellent customer service, assisting guests with inquiries and addressing their needs and concerns promptly.
- Handle guest complaints, issues, and special requests, ensuring that they are resolved to the guest’s satisfaction.
- Oversee the day-to-day operations of the guest house, ensuring the property is clean, well-maintained, and organized.
- Manage online and offline reservations, ensuring availability and proper room assignment.
- Maintain and update guest booking information, including special requests or preferences.
- Manage the check-in/check-out process to ensure smooth transitions for guests, including key handover and room assignments.
- Handle cash, credit card transactions, and other forms of payment, ensuring proper documentation and reconciliation.
- Coordinate with housekeeping, maintenance, and security teams to ensure smooth property operations and guest satisfaction.
- Ensure that guest rooms are cleaned, stocked, and ready for new arrivals in a timely manner.
- Keep track of inventory, such as room amenities, linens, toiletries, and other supplies, ensuring stock levels are sufficient.
- Collect feedback from guests regarding their stay, and follow up on any concerns or suggestions.
- Ensure the safety and security of all guests and staff members by monitoring security systems and conducting regular safety checks.
- Assist in organizing and coordinating events or functions held at the guest house, such as conferences, family gatherings, or celebrations.
- Maintain guest records and documentation accurately, including ID verification, booking information, payment receipts, and incident reports.
- Assist in promoting the guest house through social media, advertisements, or partnerships to attract new guests.