Job openings for Senior Service Manager in Amingaon Guwahati

- Recruit, train, and lead a high-performing team of field service technicians, engineers, and support staff.
- Conduct regular performance evaluations, provide mentorship, and implement continuous professional development programs.
- Oversee daily operations of the service department, ensuring timely and efficient execution of service requests, installations, and maintenance activities.
- Develop and implement preventive and corrective maintenance schedules to minimize equipment downtime.
- Establish and maintain strong relationships with key clients, addressing their service needs and concerns promptly.
- Monitor customer feedback and implement improvements to enhance service quality and customer satisfaction.
- Prepare and manage the service department's budget, tracking expenses related to labor, parts, and equipment.
- Identify cost-saving opportunities without compromising service quality.
- Ensure all service activities comply with industry standards, safety regulations, and company policies.
- Stay updated with the latest technological advancements in diesel generators, solar panels, and related systems.
- Oversee the management of service parts inventory, ensuring availability of critical components for timely repairs.
- Coordinate with procurement to source quality parts and materials at competitive prices.
- Maintain accurate records of service activities, including work orders, service reports, and maintenance logs.
- Generate and analyze service performance reports, identifying trends and areas for improvement.
- Develop and implement strategies to enhance service efficiency, reduce response times, and improve customer satisfaction.