Job openings for Service Advisor in Garchuk Guwahati

-Greet customers courteously and understand their service requirements.
-Explain service processes, estimated costs, and delivery timelines clearly to customers.
-Prepare detailed job cards, recording customer complaints and requested services accurately.
-Coordinate with the technician team to ensure correct problem diagnosis and job allocation.
-Coordinate with parts and accessories departments for availability of required spares.
-Monitor repair and maintenance work progress.
-Keep customers informed about the progress of their vehicle, additional work requirements, and revised delivery schedules if needed.
-Keep customers informed about the progress of their vehicle, additional work requirements, and revised delivery schedules if needed.
-Ensure the vehicle is clean, tested, and ready for handover.
-Ensure complete customer satisfaction and address any complaints promptly.
-Maintain accurate service records, job cards, and invoices.