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Job openings for Service Coordinator in Guwahati

Service Coordinator (0-2 Years) (Female Candidates Required)

Guwahati

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- Schedule and coordinate service calls, installations, and maintenance activities for clients.
- Assign tasks to service engineers based on availability, skillset, and priority.
- Act as the primary point of contact between clients and the service team.
- Provide updates to clients on job status, technician ETA, and issue resolution.
- Monitor and manage service tickets using CRM or ticketing systems.
- Ensure timely closure of service requests and escalate unresolved issues when necessary.
- Maintain accurate service logs, client communication records, and feedback forms.
- Prepare daily, weekly, and monthly service performance reports for management.
- Collaborate with service engineers, technical support, and logistics teams to ensure smooth workflow.
- Assist in workforce planning and help resolve operational challenges.
- Coordinate the availability of spare parts, tools, and technical documentation for service teams.
- Track resource usage and inform procurement of replenishment needs.
- Follow up with clients after service completion to ensure satisfaction.
- Document and report customer feedback for continuous improvement.
- Ensure that all service activities follow company protocols and quality standards.
- Assist in maintaining compliance with SLAs and service agreements.
- Support emergency dispatches and ensure critical service issues are prioritized and resolved quickly.
- Maintain a service standby roster and support after-hours coordination when required.
- Identify recurring issues or bottlenecks in the service workflow.
- Recommend process enhancements to improve efficiency and service delivery.

Experience 0 - 2 Years
Salary 1 Lac 50 Thousand To 1 Lac 75 Thousand P.A.
Industry Manufacturing / Production / Quality
Qualification B.A, B.C.A, B.B.A, B.Com
Key Skills Service Coordination Client Communication Ticket Management IT Service Scheduling Technical Support Coordination Service Dispatching Field Engineer Support Preventive Maintenance Support Inventory Coordination Technical Scheduling Helpdesk Support Interface Feedback Management


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