Job openings for Service Coordinator in Nagaon

We are seeking a dedicated Service Coordinator to join our team in Nagaon, Assam. In this full-time role, you will be responsible for ensuring smooth service operations and supporting our customers effectively. The candidate must have - Diploma/Btech/ JE- Mechanical/Electrical Engineering.
Key Responsibilities:
1. **Client Communication**: Serve as the main point of contact for clients, addressing inquiries, providing updates, and ensuring their needs are met promptly.
2. **Team Coordination**: Collaborate with service teams to organize schedules, manage resources, and ensure timely service delivery.
3. **Documentation Management**: Maintain accurate records of client interactions, service requests, and outcomes, ensuring all information is up-to-date.
4. **Problem Resolution**: Identify issues related to service delivery and work with relevant teams to resolve them efficiently, keeping clients informed throughout the process.
5. **Feedback Collection**: Gather client feedback on services provided, analyze responses, and suggest improvements to enhance overall customer satisfaction.
Required Skills and Expectations:
Candidates should have a graduate degree with 1 to 3 years of experience in a similar service role. Strong communication skills are essential for effective client interactions, and a detail-oriented mindset is crucial for managing documentation. The ideal candidate should be proficient in using office software and possess excellent problem-solving abilities. A collaborative spirit and a customer-centric approach are vital to succeed in this position.