Job openings for Service Delivery Manager in Guwahati

- Supervise and lead a team of technicians, engineers, or customer service representatives, ensuring high performance and efficiency.
- Provide guidance, mentorship, and training to team members to enhance skills and productivity.
- Monitor daily operations, ensuring all tasks are completed according to schedules and in line with company standards.
- Ensure timely resolution of service issues and customer complaints, ensuring minimal service disruption.
- Oversee the implementation of quality control measures to maintain service reliability and customer satisfaction.
- Manage workforce scheduling, ensuring optimal coverage for all shifts and efficient use of resources.
- Assist team members in troubleshooting complex technical issues related to telecom networks, hardware, or software.
- Ensure customer service is delivered in a professional, efficient, and courteous manner, addressing any customer concerns promptly.
- Maintain accurate records of work orders, inventory, and equipment status for operational tracking.
- Organize and conduct regular training sessions for new and existing team members on telecom products, services, and systems.
- Ensure that all team members are aware of and adhere to workplace safety protocols, especially when working with complex telecom equipment and installations.
- Coordinate with the engineering, sales, and customer service departments to ensure alignment on project goals and customer needs.