Job openings for telecaller in guwahati

- Handle incoming and outgoing calls to customers, providing detailed information about products, services, promotions, and offers.
- Address customer inquiries, resolve complaints, and provide solutions in a professional and courteous manner.
- Generate leads by reaching out to potential customers, including past clients and new prospects.
- Build and maintain long-term relationships with customers to foster brand loyalty.
- Update and maintain customer databases with accurate information for future communications.
- Stay updated on the latest product lines, pricing, and features to accurately inform customers.
- Assist the sales team by scheduling appointments or passing on customer details for in-store visits.
- Process customer orders and payments over the phone, ensuring all details are accurately recorded.
- Schedule customer appointments for personal shopping experiences or consultations with jewellery experts.
- Gather and record customer feedback to help improve services and products.
- Meet daily, weekly, or monthly sales targets and document calls made, customer interactions, and sales results.
- Ensure that all customer interactions and sales are in compliance with the company’s policies and regulations.
- Handle customer complaints professionally and effectively, working to resolve issues promptly.
- Keep abreast of market trends, customer preferences, and competitor offerings to adapt sales approaches accordingly.