Job openings for telecaller in guwahati

- Respond to inbound calls and queries from prospective customers regarding Frankfinn's services, training programs, and aviation courses.
- Provide detailed information about various aviation-related services, including air hostess training, pilot programs, customer service, and other courses offered by the company.
- Identify and qualify potential leads from incoming calls, walk-ins, and online inquiries.
- Follow up with leads through regular calls, emails, or messages to convert them into enrollments.
- Actively promote Frankfinns offerings (aviation-related programs, training, and services) to prospective clients.
- Help in achieving sales targets and goals through customer interaction and providing product knowledge.
- Assist customers with course registrations, documentation, and any general queries they may have regarding the company's offerings.
- Build and maintain strong customer relationships to enhance retention and repeat business.
- Maintain accurate records of all customer interactions, transactions, and feedback.
- Collect customer feedback and insights to understand market trends and improve services.
- Work closely with the sales and training teams to ensure smooth communication and alignment of customer queries with relevant departments.
- Maintain professionalism while representing the Frankfinn brand, ensuring all customer interactions align with company standards and values.
- Stay updated with the latest offerings, aviation industry trends, and training modules to accurately inform potential customers.
- Meet or exceed daily, weekly, and monthly call and conversion targets, contributing to the company's overall business growth.