Job openings for Telecalling Executive in Guwahati

- Cold Calling: Reach out to potential customers through cold calling to generate interest in BENELLI GUWAHATI's automobile offerings, including motorcycles, accessories, and services.
- Lead Qualification: Identify and qualify leads based on customer interest, ensuring a strong pipeline for the sales team.
- Provide Information: Inform potential customers about the features, benefits, and pricing of BENELLI GUWAHATI's products, such as motorcycles, service packages, financing options, and accessories.
- Answer Inquiries: Address customer inquiries regarding product availability, technical specifications, service offerings, and dealership promotions via phone calls.
- Schedule Test Drives: Coordinate with interested prospects to schedule test drives at the dealership, ensuring a seamless experience for the customer.
- Service Appointment Booking: Assist existing customers in booking service appointments for maintenance, repairs, or upgrades.
- CRM Updates: Maintain accurate and up-to-date records of all customer interactions, including calls, emails, and appointments, in the company€™s CRM system.
- Assist Sales Team: Provide support to the sales team by gathering information, providing leads, and ensuring smooth communication between potential clients and sales representatives.
- Competitor Insights: Gather information on competitors' products, pricing, and promotions through customer feedback and market research.
- Daily Reporting: Maintain records of all calls made, lead status, and conversion rates. Report daily activity to the sales or marketing team.
- Complaint Resolution: Address customer complaints or concerns related to products, services, or billing in a professional and timely manner.
- Record Keeping: Maintain and organize customer contact details, lead information, and sales records.
- Customer Engagement: Engage customers with a friendly and enthusiastic tone, promoting the dealership as the go-to destination for premium motorcycles and related service