Job openings for telecounsellor in guwahati

- Make outbound calls to prospective students and parents to inform them about courses, admission procedures, and career opportunities.
- Attend incoming calls and resolve queries related to academic programs, fee structure, batch timings, and institute policies.
- Understand the educational goals of students and suggest the most suitable coaching programs offered by Modulus Coaching Institute.
- Maintain regular follow-up with leads to convert inquiries into confirmed admissions.
- Track and manage leads using CRM tools and update their status throughout the counseling process.
- Assist students and parents during the enrollment process, ensuring all documentation and formalities are completed smoothly.
- Accurately document all student interactions, inquiries, and admissions in the system.
- Ensure confidentiality and proper handling of sensitive student information.
- Meet individual and team-based monthly enrollment and conversion targets.
- Collect feedback from students and parents to understand their needs and concerns.
- Coordinate with the academic, marketing, and operations teams to ensure a seamless student experience from inquiry to onboarding.
- Participate in training sessions and internal meetings to stay updated on course offerings and institutional policies.