Job openings for Customer Care Executive in Guwahati

- Respond to customer inquiries via phone, email, or live chat, providing information on services such as website development, app development, and cloud solutions.
- Assist customers with understanding the scope of services offered by SIQUES EDUAID, including technical details, pricing, and timelines.
- Act as the primary point of contact for clients throughout the project lifecycle, from initial inquiry to post-launch.
- Provide regular updates on the status of website, app, or cloud development projects, ensuring clients are well-informed of milestones and timelines.
- Handle technical issues or challenges clients may encounter during or after the completion of their projects.
- Troubleshoot website or app performance issues, escalated customer complaints, or cloud service disruptions, collaborating with the technical team to resolve the issues quickly.
- Assist new clients with the onboarding process, providing guidance on setting up and using the developed websites, apps, or cloud platforms.
- Collect customer feedback to gauge satisfaction levels with the services provided.
- Work with the development and design teams to improve products or services based on customer suggestions or recurring issues.
- Maintain accurate and up-to-date records of client interactions, technical issues, and service requests in the CRM system.
- Document and escalate recurring issues or suggestions to relevant departments for resolution or future product improvements.
- Identify opportunities for upselling additional services, such as ongoing website maintenance, app updates, or advanced cloud features, based on customer needs.
- Collaborate closely with web developers, app developers, and cloud engineers to ensure that customer requirements are accurately translated into project deliverables.
- Stay up to date with the latest trends and technologies in website development, app development, and cloud solutions to better assist clients with their needs.