Job openings for Front Office Executive in Guwahati

- Greet guests upon arrival with a warm and professional demeanor.
- Efficiently process check-ins and check-outs, ensuring all guest details are accurately recorded.
- Handle guest reservations, ensuring accurate and timely entry into the hotels reservation system.
- Assist guests with booking inquiries, room availability, special requests, and preferences.
- Provide exceptional customer service by addressing guest queries, concerns, and special requests promptly and efficiently.
- Ensure all guest documentation is completed, including registration cards and payment details.
- Verify identification and payment method at check-in.
- Ensure all guest preferences and special requests are noted and communicated to relevant staff.
- Answer incoming calls to the front desk, responding to guest inquiries or transferring calls to the appropriate department.
- Assign rooms to guests based on availability and preferences while ensuring the optimal room type for their stay.
- Prepare and issue guest bills, ensuring all charges are correctly applied and explaining any discrepancies.
- Communicate guest preferences and special requests to housekeeping, restaurant, and other departments for a seamless guest experience.
- Keep the lobby area welcoming and presentable at all times, representing the hotel's brand image.
- Ensure that the hotels security procedures are followed, including verifying guest identification and room keys.
- Encourage guests to provide feedback on their stay and assist with any post-departure queries or issues.
- Prepare daily financial reports and submit them to the finance department.
- Prioritize urgent guest requests while ensuring consistent service to all guests.